E-trade


 

UPDATE

 

*** Recommended Email Subject Lines***



Dear Valued Clients

For Faster Identification of your concern please use the ff. subject line formats



E-Trade/Go-Fast Funding Follow-ups:

• Format: Product | Concern | Company/User Name | 7-Connect Ref. No.

• Example: E-Trade | Follow | CDECCNN | 9****************

Email to: finance@cdec.com.ph


CPRS

• Format:Service | Concern | Company Name / Name

• Example:CPRS |Status Follow-up | Company ABC

Email to: cs@cdec.com.ph


MANIFEST

• Format: Service | Concern | BL#123456789

• Example: Manifest |Stuck @ Sent | BL#123456789

Email to:cs@cdec.com.ph


Thank you for your patience and understanding,

CDEC Customer Service Team

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CDEC Flight Registry

 

Updated as of Oct 1, 2024, 1200H

• Details for the month of October is now available.



Thank you,

Cargo Data Exchange Center Mngt Team

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UPDATED CONTACT INFO

 

October 14, 2024


***CDEC UPDATED CONTACT DETAILS***



In order for us to accommodate your concerns in a timely manner,

please be advised of the updated CDEC Contact Information posted below:

HOTLINE NUMBERS:

GENERAL INQ: 02 3439-9750

MANIFEST & CUSDEC: 0917-808-6739

CPRS: 0917-810-4701

FINANCE: 0917-135-4633 -- Weekdays, 9AM to 6PM


Thank you for your continued support,

Cargo Data Exchange Center -- Mngt Team
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