CDEC Technical Advisory (December 1, 2022)

We would like to inform you that we will be conducting a network

upgrade that will provide better connectivity and speed in accessing

our system. In reference to this activity, please anticipate some system

interruptions on December 02, 2022 from 12:01 AM to 02:00 AM.

* Maximum of 5 interruptions during this period

* Maximum of 5 minute per interruption (system will not be accessible

during this time)

We highly suggest to lodge in advance your transactions or after our

network upgrade. Thank you for your patience and cooperation.

CDEC Advisory on Prepaid Accounts (November 18, 2022)

For updating of prepaid deposits, kindly email copy of Validated Bank

Deposit Slips or proof of transaction to finance@cdec.com.ph and

cs@cdec.com.ph (cut-off time is 6:00 PM today November 18, 2022).

Please provide also the following supporting information.


7-Connect reference #: (16 digit)

Service: (ETRADE, PEZA and Gofast)

Note: Deposit slip/proof of payment with complete information received

from from 8:00AM to 6:00PM (Mondays to Friday) will be credited to

your account on the same day. Those received after 6:00PM, weekends

and holidays will be credited on the following business day.


Updated: CDEC Data Privacy Notice and recent activities

on Data Privacy Compliance

Click here to be redirected to

CDEC Data Privacy Statement


Enhanced LIVE CHAT Service

Look for the blue bar found at www.cdec.com.ph for quick assistance.

Our "LIVE CHAT" channel is always manned by a trained customer

support agent. To ensure system security and data confidentiality,

clients who use "LIVE CHAT" may be asked to provide their authorized

CDEC user ID.

Thank you for your support and continued patronage!

Click here to be redirected to LIVE CHAT


Thank you for your support and continued patronage!