CDEC ANNOUNCEMENT - JUNE 2026

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CUSTOMER ADVISORY

To Our Valued Clients,

We would like to inform you of our official contact channels for any inquiries,

concerns, and support requests:

Mobile Number: 0917-808-6739 and 0917-810-4701

Landline Number: (02) 3439-9760

Email Address: cs@cdec.com.ph

For proper documentation and monitoring of your concerns, kindly submit

your inquiries through our official email address. Our Customer

Support Team is available to assist you and will address your concerns

during business hours.
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Dear Valued Clients,

In line with PEZA's continuing digitalization initiatives,

this is to formally inform all concerned of the issuance of

PEZA Memorandum Order No. 2026-003 dated 09 February 2026,

entitled:

"Guidelines for the Implementation of the PEZA The One Portal

System (PTOPS) Phase 2 – Permit Management System

(I-AEDS – Integrated Automated Export Documentation System)"

The said Memorandum Order provides the detailed guidelines on the

implementation of the PTOPS Export Documentation (ED) module,

including the mandatory use of the Matrix of Exportables (MOE)

as a prerequisite for the lodgment and approval of Export Declarations.

Expect that we will conduct an orientation regarding this new PEZA Policy.

We will send another email for the invitation.




View PEZA Memorandum Order No. 2026-003 (PDF)

Thank you!


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To our Valued Clients:

We would like to inform you of the latest directives issued by the Bureau of

Customs (BOC) and the Office of the Commissioner (OCOM) regarding

manifest submission processes.

Please take note of the following important updates:

1. Suspension of Advance Manifest Submission (“Stored” Status)

In compliance with OCOM Memo No. 74-2025, the submission of advance

manifests in “Stored” status is temporarily suspended.

Effective immediately:

* House BL/HAWB manifests must not be lodged ahead of the

Master BL/MAWB.

*All personnel and stakeholders are advised to submit manifests only after

the Master Bill has been lodged to avoid system rejection or penalties.

This measure aims to optimize the E2M system and ensure smooth and

efficient manifest processing. Your strict compliance is requested.

View OCOM Memo 2025-74 (PDF)

2. Temporary Suspension of Penalties for Late e-CCM Submission

The Bureau of Customs has also announced that penalties under Customs

Administrative Order (CAO) No. 15-2020, Section 8.8, for the late

submission of Electronic Consolidated Cargo Manifests (e-CCMs)

are temporarily suspended.

This suspension is due to system limitations within the E2M Mobile (E2M)

System thathave caused unavoidable delays in manifest submission.

Under these circumstances, such delays shall not give rise to penalties,

in accordance with Section 4.10 of the same Order.

View OCOM Memo 2025-61 (PDF)

We encourage all concerned parties to take note of these updates and adjust

operational processes accordingly.

Should you have any questions or require further clarification,

please feel free to contact our team.

Thank you for your continued cooperation.

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**Recommended Email Subject Lines**

Dear Valued Clients

For Faster Identification of your concern please use the f. subject line

formats

eTrade/GoFast Funding Follow up:

*Format: Product | Concern | Company/Username | 7-Connect Ref.

*Example: eTrade | Followup |CDECCNN | 9***************

Email to: finance@cdec.com.ph

CPRS

*Format: Service | Concern | Company Name/Name

*Example: CPRS | Status follow up | Company ABC

Email to: cs@cdec.com.ph

Manifest

*Format: Service | Concern | BL#123456789

*Example: Manifest | Stuck @ Sent | BL#123456789

Email to: cs@cdec.com.ph

Thank you for your patience and understanding,

CDEC Customer Service Team
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